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# 1 - The questions we often ask ourselves
1️⃣ How do it do if the size is not going? 2️⃣ How long can I return my order? 3️⃣ in what state must be the helmet ? 1️⃣ How do it do if the size is not going?
For an exchange, simply use our return order: no fees will be charged. In case of withdrawal, the return costs remain at your expense (see details below).
2️⃣ How long can I return my order?
You can return your helmet Within 14 days after receipt, provided that it is new, unrolled and returned to its original packaging.
3️⃣ in what state must be the helmet ?
The helmet must be strictly new: never worn, without any trace of use, with all its stickers and protective films intact, including the blister of thevisor. If the helmet No longer is new, a discount will be applied before refund.
# 2 - What are the steps to return my order?
1️⃣ Report your request 2️⃣ Attach the form 3️⃣ Return the package 4️⃣ Quality Control 5️⃣ Exchange or refund 1️⃣ Report your request
Indicate your wish for withdrawal or exchange by writing to Web @roof.com.
2️⃣ Attach the form
Print and fill out the withdrawal form: Place a copy in the package and send us a copy at Web @roof.com.
3️⃣ Return the package
For an exchange, use our return label prepaid.
For a withdrawal, the return is your responsibility (see details below).
4️⃣ Quality Control
At reception, our quality service verifies that the product is strictly new and compliant with the return conditions.
5️⃣ Exchange or refund
In case of exchange, a credit is assigned to recommend the same product.
In case of withdrawal, the refund is made on your initial payment method.
# 3 - what to do according to your situation?
In case I want to exchange In the case where I want to retract me In case I want to exchange
As part of an exchange, return costs are offered.
You can recover your prepaid return label via the following link:
Upon receipt of your package Back accompanied by the withdrawal form, and after verification, we will proceed to the full refund of your order: price of the product or the products and the initial shipping costs. This refund will be in the form of having that will allow you to recommend on our site.
In the case where I want to retract me
As part of a legal retraction, without a desire to order again, the returns costs are at your expense.
You are free to choose the carrier of your choice. The return address to be indicated is as follows, as specified on the form:
ROOF INTERNATIONAL
2463 Route de la Cadre
06580 Pegomas
To simplify the approach, you can also get a prepaid return label via the link below, at the lump sum rate of 10 €. This amount will be automatically deducted from your final refund.
Upon receipt of your package Back accompanied by the withdrawal form, and after verification, we will proceed to the full refund of your order: price of the product or the products and the initial shipping costs. If you used our prepaid return label, the 10 € will simply be deducted from the amount refunded.
You can learn more about 8 of our general conditions of sales
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