After-sales service

After-sales service ROOF

Thank you for your trust in the ROOF brand.

For any after-sales service request, we invite you to contact your dealer directly, by presenting your proof of purchase.

Your store is your privileged interlocutor: it ensures the management of warranties, repairs and spare parts, in order to offer you optimal monitoring.

Even if your dealer no longer offers our helmets for sale, don’t worry: the customer service relationship remains active and we continue to provide them with the necessary parts.

Thank you for your online purchase.

If you need an after-sales service, we invite you to fill out our contact form directly.

Our team will handle your request quickly and offer you the most suitable solution, whether it is a warranty repair or a personalized quote.

We remain at your side even after the warranty period, to ensure complete and reliable monitoring.

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💬 Your frequently asked questions about customer service

1️⃣ What if I need a service for my ROOF helmet?
Contact your dealer directly by attaching your proof of purchase for quick handling.
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2️⃣ What if my warranty has expired?
Even after the warranty period, we remain at your side. Any repair will be subject to a personalized quote.
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3️⃣ What if I no longer have my proof of purchase?
Without proof of purchase, the repair is always possible: it will simply be subject to a personalized quote.
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4️⃣ My dealer no longer sells ROOF helmets, what to do?
No worries: the customer service relationship remains active. We continue to provide the necessary parts or take charge of the repairs as appropriate.
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5️⃣ Who manages the spare parts and repairs?
Our network of resellers manages warranties, spare parts and after-sales service, in order to offer you an optimal follow-up.
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