Warranty

The ROOF guarantees!

YEARS' WARRANTY

for E22-06 HELMETS (3 year warranty + 4 year extension)

Confident in the quality of its products, ROOF has decided to extend the warranty period for its E22.06 helmets from 4 to 7 years. As with all standard warranties, ROOF’s warranty covers parts and padding, the helmet as a whole and all fastenings against any form of defect or manufacturing fault, and excludes only issues arising from normal wear and tear or problems caused by impact or improper handling of the product.
By extending its warranty to seven years in this way, the French manufacturer of high-end helmets – and a specialist in fibre materials – has become one of the first motorcycle equipment manufacturers to offer such a service, thanks to its expertise in the manufacturing process and the quality of its open-face, modular and full-face helmets.
At a time when product sustainability and value for money are two key concerns for end consumers, ROOF is proud to adopt a responsible approach and to support its retailers with a service that will have no impact on the retail price.
Previous
Next

YEARS' WARRANTY

For E22-05 HELMETS: (3 year warranty + 1 year extension)

For E22-05-approved helmets, ROOF continues to offer a 4-year comprehensive warranty to consumers who activate the additional one-year warranty extension.

YEAR WARRANTY

for ROOF visors

ROOF visors (excluding Iridium visors) are covered by the statutory warranty from the date of purchase for a period of one year, for any fault attributable to a manufacturing defect identified by our after-sales service.

Activate your ROOF extended warranty!

To activate the additional years of warranty, purchasers of a ROOF helmet must visit the official website www.roof.fr and complete the warranty extension form, attaching a copy of their invoice or proof of purchase in electronic format in the space provided.


The warranty extension is valid for 30 days from the date of purchase.

Activate my warranty extension

What does the ROOF warranty cover?

Only faults relating to manufacturing defects that prevent the helmet from being used normally are covered. Subjective issues relating to its use (size, comfort, weight, noise, etc.) and normal wear and tear are, of course, not covered by the warranty.

Any helmet that has been subjected to an impact must no longer be worn and will not be covered by the warranty.

ROOF helmets are covered by the warranty from the date of purchase for a period of 3 years, and visors (except for the Irisé visor) for 1 year, for any problem resulting from a manufacturing defect identified by our after-sales service. We undertake to cover the cost of parts and labour relating to the problems identified (up to the purchase price of the helmet). Unless a warranty extension has been activated on the website, these warranty periods cannot under any circumstances be extended, even if the helmet or visor has required any repair or time out of service.

Submitting the interactive “warranty extension” form, which you will find in your account, duly completed and accompanied by valid proof of purchase, will extend the helmet’s warranty from the date of purchase. The duration of the extension depends on the type of helmet.

If you need to send a helmet to our after-sales service, please do so via your retailer.

This warranty does not cover any defects relating to:

- a helmet that has sustained an impact following a fall, an accident, etc.

- any modification made to the helmet by a third party not authorised by us (removal of stickers, painting, non-ROOF-approved accessories, fitting of screws, etc.),

- the use of chemicals on the helmet that are likely to, or have visibly, impaired the quality of the helmet or its visor,

- prolonged exposure of the helmet to a source of heat or radiation, which may, in particular, affect the colour quality of the paintwork, the internal shock-absorbing system or the lining,

- a lack of helmet maintenance,

- normal wear and tear of materials: inner lining, scratches on the visor and helmet, etc., arising from normal use of the helmet,

- a subjective assessment by the helmet user: acoustic comfort, comfort of the lining, size, appearance, colour quality, decorations, etc.,

- use of the helmet for purposes other than riding motorised land vehicles (non-riding).